Reservations are strongly encouraged, especially on weekends. ❤️

Reservation/Cancellation Policy

With COVID restrictions are gradually lifting and we want to make sure that we can accommodate everyone properly, we are implementing a Reservation/Cancellation policy.
  • Credit/Debit Card is required to make a reservation. 
  • We will charge you when you finish your painting session. You can choose to pay with your card in the studio, if you want to use a different card.
  • For no-shows, without an email notification, you are subject to a $25 cancellation/no-show fee per person.
    • Proper notification: Email sent to Happy Hands (hhpottery@yahoo.com) within 24 hours of your scheduled reservation. You must get an email confirming your cancellation.
Notes:
  • Only Credit/Debit card payments. Cash or personal checks not accepted.
  • First reservation on weekdays (Monday-Friday): 12:15PM (Wilton), 1:15PM (Fairfield)
  • First reservation on weekends (Saturday-Sunday): 11:15AM
  • Last reservations of the day: 1 hour prior to closing ​
  • Painting time is limited to one (1) hour. This is to accommodate​ reservations and disinfecting procedures between clients. 
    • For every 15 minutes past the first hour, you may be subject to an additional $15 studio fee. Extra time is subject to availability.
  • ​Pottery will be ready for pickup within 7-10 days of your visit.
  • Finished pottery must be picked up from the studio within 30 days of your visit. We will make multiple attempts to contact you.
    • Pottery not picked up within that time frame, without notice, will unfortunately have to be donated.
    • We have very limited capacity to store finished pottery so we greatly appreciate it if completed orders are promptly picked up.

Reservation Form
Subject to availability, due to seating limitations to comply with the current state/local regulations.
    Subject to availability. 
    As of May 22, 2020: We've been approved for an additional outdoor seating at both studio locations in Wilton and Fairfield, starting on Tuesday, May 26, 2020.
    • First reservation on weekdays (Monday-Friday): 12:15PM (Wilton), 2:45PM (Fairfield)
    • First reservation on weekends (Saturday-Sunday): 11:15AM
    Number of expected painters? Number of non-painters?
    ​Please keep in mind we currently have limited seating capacity at both studios.
    • 1 non-painting adult with group of minors.
      • Additional non-painters, if capacity permits: $25/person
    Due to COVID limitations, we have to implement a reservation/cancellation policy:
    • A credit/debit card is required to make a reservation. We will charge you when you finish your painting session. You can choose to pay with your card in the studio, if you want to use a different card.
    • For no-shows, without an email notification, you are subject to a $25 cancellation/no-show fee per person.
      • Proper notification: Email sent to Happy Hands (hhpottery@yahoo.com) within 24 hours of your scheduled reservation. You must get an email confirming your cancellation.
    By putting in your credit card information and agreeing to the terms, you agree to our reservation/cancellation policy.
    Disclaimer: By submitting this form, you agree to and follow the following terms and conditions. Especially during these hard time, we appreciate everyone's support.
    • Mask/Face coverings optional. Happy Hands is a mask-friendly environment.
    • Reservations are strongly encouraged due to limited seating capacity to accommodate proper social distancing guidelines.
    • We have been approved for limited outdoor seating at both studios in Wilton and Fairfield.​
    • ​All pieces must be finished in one (1) visit. If you need to come back for additional sessions, it's $10 + tax per session.
      • We will give you the option of Pottery to Go if you think you cannot finish your piece(s) in one (1) hour. Once you start painting, you must finish your pieces in during your visit. 
    • Painting time is limited to one (1) hour. This is to accommodate​ reservations and disinfecting procedures between clients. 
      • For every 15 minutes past the first hour, you may be subject to an additional $15 studio fee. Extra time is subject to availability.
    • 1 non-painting adult with group of minors.
      • Additional non-painters, if capacity permits: $25/person
    • Limit of 2 gift cards per visit.
    • Detailing, handprints, and custom work will be limited due to staff limitations and safety regulations.
    • Credit/Debit card payments only. We are not accepting cash or check payments.
    • Please limit the number of personal belongings you bring into the studio. No outside food or beverages.
    • ​If you or anyone around you are experiencing any symptoms of illness (such as coughing, sneezing, fever, etc), have been in close contact with anyone who's been diagnosed with COVID-19, or have recently traveled, please do not come into our studios and follow quarantine protocol for the safety of our customers and staff.​
    • ​Due to space limitations, pieces must be picked up within 30 days from the date you're notified your pottery is ready for pickup. We will make a few attempts to contact you with reminders during the time frame.
    • We do not guarantee all projects will be perfect. This is the charm of the handmade process.
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